To ensure total confidence it’s important to understand that we are not an agency. We’re here to help while you take a break or need emergency cover. Our relief management service is available to owners of Hotels, Guest Houses or B&B’s. We are here to cover planned or unplanned time away from your business, you can relax in the knowledge that your business and guests are in safe hands.

Our relief management service is fully bespoke as we tailor every service to your exact requirements and standards. We are very experienced in all aspects of running a business dedicated to hospitality including dealing with guest arrivals & checkouts, suppliers, laundry, maintenance, staffing, channel management & payment systems.

How to Book

Ashlie manages the bookings diary and upon initial consultation, she will go through a ‘standard day’ with you and establish if Kate or Andy would be required as extra support. We would then check location and provide a free quotation based on our discussion. Following on from our initial visit (depending on location – we may decide to do a video call, as we prefer to keep your costs to a minimum) we would be happy to accept an initial booking (normally up to 14 months in advance). We ask for a deposit to confirm the booking, however, we understand how things can change, it is refundable up to 29 days prior to the booking date. Deposit is set at £500.00, which becomes non-refundable 28 days prior to our arrival.

Handover date

We would normally expect to arrive the day before you depart so that we can finalise your working procedures and if possible work with you and your staff (if required) so we can cover them too if they’re off sick for example. Each handover is different of course and we’re very flexible. We have a check list to ensure that we don’t miss anything.

Our basic requirements

• Accommodation, with basic sleeping arrangements and toilet facilities, including a shower (ideally on site).
• Provide somewhere for us to cook
• Somewhere to setup a laptop